Account Security – Login with Pin

A Stars PIN is a six digit number that is issued by us, in addition to your password. Once a Stars PIN is set for your Stars Account, you will be required to enter your Stars PIN number by clicking on an on-screen keypad, every time you login.

Each time you try to login to your Stars Account, the numbers will change position. That will stop most keyloggers from recording where you click and what buttons you press and help to protect the security of your account.

The use of the Stars PIN also enhances account security by providing an additional validation number, which would prevent you from being exposed to certain types of ‘phishing’ and ‘social engineering’ scams.

To set up Login with PIN for your account you will need to complete the two step process.  You will need to first ‘Request’ a Stars PIN.  Once you request your Stars PIN number, you can then ‘Enable’ the setting on your account.

To request and activate this feature on your Stars Account, follow the instructions below.

Requesting a Stars Pin:

  1. Log in to your Stars Account
  2. Click ‘Account’ on the menu bar on the right hand side of the lobby
  3. Click on the line that says “Stars PIN’ which will expand this section
  4. Click on the button that says “Request Stars PIN”
  5. An E-mail containing the Stars PIN will be sent to the e-mail address that is registered on your account. Once you receive your ‘Stars PIN’, you will then need to enable it (see below)

Enable your Stars PIN:

  1. After you have received your Stars PIN, log into your Stars Account as normal
  2. Click ‘Account’ on the menu bar on the right hand side of the lobby
  3. Click on the line that says “Stars PIN’ which will expand this section
  4. Click on the button that says “Enable Stars PIN”
  5. Follow the instructions on the subsequent screens
  6. You will then get a confirmation message that the feature is enabled

For further information, please see our Login with PIN FAQ.